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Post by account_disabled on Dec 27, 2023 4:16:59 GMT
Scale The Difference in the Era of the Demanding Customer Never before in history have consumers had so many options and been so demanding. To stand out and remain competitive in this scenario personalization has become the cornerstone of customer experienceCX. Did you know that of purchasing decisions are made before your customers even interact directly with your company? This eye-opening statistic highlights the urgent need to engage your customers from the first point of contact. This initial phase becomes one of the most challenging Email Marketing List parts of any customer engagement strategy. Converting Visitors into Loyal Customers Despite technological transformations the essential value of customer care remains unchanged. part of this equation. The global loyalty management market is on the rise projected to grow from $ . billion in to $ . billion by . Additionally of global consumers consider customer service to be a factor very important in the choice and loyalty of a brand. Technological Innovation and Omni Business The Indispensable Ally for the Transformation of Business Communication With more than of customers interacting across multiple channels the expectation of consistency is high regardless of time location or device. Deloitte The Omni Business platform appears as an indispensable solution to meet this demand allowing fluid and integrated communication at all points of contact. The evolution of technology is unstoppable and business success depends on the ability to adapt to this new reality.
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